ACS Privacy Policy

CUSTOMER PRIVACY AT ACS
OUR COMMITMENT TO RESPECTING AND PROTECTING YOUR PRIVACY

YOUR PRIVACY AND SECURITY
ACS believes that respecting and protecting the privacy of our customers is a serious responsibility. This Privacy Policy tells you how ACS collects, uses and protects your personal information. It also explains the many options you have available to access your account information or limit our contact with you, whether over the telephone, online or by mail.

COLLECTION OF CUSTOMER INFORMATION
ACS collects information about our customers, including information you give us, information collected as a result of your relationship with us, and information we obtain about you from other sources. Examples include your name, address, telephone numbers, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), account password and demographic information. For training or quality assurance purposes, we may also monitor or record our calls with you.

USES OF CUSTOMER INFORMATION
Internal Business Use
We use your personal information in many ways to help us provide the services you request from ACS. We use your information to:

• provide you the products or services you request
• properly identify you when you contact us
• bill and collect for the services we provide you
• ensure your creditworthiness for new or continued services
• protect our rights or property
• enforce our terms and conditions of service
• communicate with you about your account and our services and products
• respond to your requests
• protect you and our employees and property against fraud, theft or abuse
• conduct surveys
• provide information to law enforcement or emergency service providers, as required by law
  

We may also use your personal information to inform you about new ACS products and services or special offers for which you qualify.

We may provide personal information to third parties when necessary to provide ACS customer services or products when permitted by law. We provide subscriber list information as required by law to the publishers of telephone directories. We do not sell our customer information to parties not affiliated with ACS for the marketing of their products and services.

How We May Contact You
ACS may contact you, subject to your preferences, at your residential, business or wireless telephone numbers, by voice call, by automated voice or text messages, by e-mail, or by mail; however, we will never request your confidential personal information by e-mail or text message.

While you may choose not to receive sales or commercial communications from us except by mail, we will continue to contact you and send invoices, customer service-related notifications, technical or network-related information and other similar information by telephone, e-mail, text message or otherwise as necessary and as permitted by law.

Changing Your Contact Preferences: If you are an ACS customer, and wish to change your preferences for receiving marketing communications, you may call us at 563-8000 or 1-800-808-8083 or send us an e-mail at consumercare@acsalaska.com.

ACS Do Not Call Policy: In compliance with the law, ACS has a company Do Not Call Policy that you can view in its entirety. We also maintain an ACS Do Not Call list to enable you, and potential customers, to request that ACS not place future sales or marketing calls to your phone number(s). Anyone who does not wish to receive telemarketing calls from us may request that their phone number be added to ACS’ Do Not Call list.

If you wish to register your telephone number on ACS’ Do Not Call List, you can do so by sending an e-mail to consumercare@acsalaska.com or by calling 563-8000 or 1-800-808-8083. ACS will promptly record your preference, although you should allow up to thirty (30) days for your number to be removed from any sales campaign then underway. Your do not call request will be honored for five years. If you change your number, you will need to contact ACS to remove your old telephone number and add your new number to the ACS Do Not Call list, in order to maintain your do not call preference.

National Do Not Call Registry: The National Do Not Call Registry gives you a choice about whether to receive any telemarketing calls from any business at home or on your mobile phone. You can register your home or mobile phone for free. For more information or to register your telephone number(s), go to the National Do Not Call Registry website at: https://www.donotcall.gov/default.aspx

Most telemarketers should not call your number once it has been on the National Do Not Call Registry for 31 days.  However, even if your phone number is listed on the National Do Not Call Registry, federal law has an exception which allows us to call individuals with whom ACS has an established business relationship, including current customers and customers with whom transactions were completed within the past 18 months, or who have applied for or made inquiries about purchasing ACS services within the past three months.  If you do not wish to receive sales or marketing calls specifically from ACS, you can register your telephone number on ACS’ Do Not Call list, as explained above.

Wireless Mobile Messages: ACS may communicate account, billing or service related information to you by calling your wireless number or leaving you text messages or voice mail messages. All text messages to you from ACS are free, but voice calls and voice messages may utilize a few minutes of call time, depending on your wireless plan. We will not send commercial advertisements of ACS products or services to your wireless phone without your prior express consent. If you do consent, you may change your preference at any time and opt out of receiving future commercial messages to your wireless device by following the “Changing Your Contact Preferences” procedure described above. The opt-out function will be operational for at least 30 days after you receive a voice or text commercial message on your wireless phone from ACS. If you have opted to receive commercial mobile messages from other third parties, you must contact them directly to change your preference, as ACS is not responsible for those messages. ACS also is not responsible for commercial mobile messages sent by unauthorized third parties, including those who purport to be selling ACS products or services but who do not have our permission to do so.

E-mail messages: ACS may communicate with you by e-mail regarding your account status or to provide service-related notifications or information. We also may send you commercial e mail messages regarding new ACS services that may be of interest to you or special offers for which you are eligible. You may opt out of receiving future commercial e-mail messages from us by following the opt out instructions in the message. The opt-out function will be available for up to 30 days after your receipt of a commercial e-mail message. Please allow ten business days for ACS to process your request to opt-out. Even if you opt out of receiving commercial e mail messages from us, we will still send you customer-service or account-related e-mail messages as necessary. ACS is not responsible for any commercial e-mail messages sent by unauthorized third parties, including those who purport to be selling ACS products or services but who do not have our permission to do so.

U.S. Mail: ACS will send you account-related information through the U.S. mail, including service notifications and bills, and we may request that you participate in customer or quality assurance surveys. In addition, from time to time we may send you promotional information or special offers regarding the various products and services ACS sells.

Facsimile (fax): ACS does not send marketing or sales information by fax, unless you expressly request that it be sent to you by fax. You may e-mail us at consumercare@acsalaska.com or call 563-8000 or 1-800-808-8083 if you believe you have received an unwanted fax from ACS. If you are a business or government customer and received a fax you did not request, you should contact your account representative or call 563-8000. ACS is not responsible for commercial fax messages sent by unauthorized third parties, including those who purport to be selling ACS products or services but who do not have our permission to do so.

Phishing Schemes: Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication such as an e-mail or text message.

ACS never solicits your personal information by e-mail or text message and encourages you to report any suspected fraudulent e-mail or text message you have received. Also, we always advise you to delete any unsolicited e-mail requests for personal information without responding to them.

ACS has an in-house team dedicated to detecting fraudulent behavior. If our Internet Abuse team is able to determine that someone on the ACS network is the perpetrator, service is shut down immediately until the issue is resolved. You can forward any suspicious e-mails to abuse@acsalaska.net. Ensure you include all Internet headers with the e-mails. For information on how to obtain Internet headers or address other email issues please visit us online at Email Issues.

PROTECTING YOUR PERSONAL INFORMATION

Customer Proprietary Network Information (CPNI)
Consent to uses of CPNI: There are special rules applicable to the access, use and disclosure of CPNI. Under federal law, you have a right, and ACS has a duty, to protect the confidentiality of your CPNI. CPNI is information that we obtain solely as a result of providing you services, such as the quantity, technical configuration, types, destination, location and amount of telecommunications services that you utilize, and similar information on your bills. Your name, address and telephone number are not CPNI.

In order to better serve your total communication needs and to identify, offer and provide a full range of products and services to meet your specific requirements, ACS needs your permission to share your CPNI among its affiliated companies, agents and contractors. The comprehensive view that this permission provides will improve your customer experience by helping us offer products and plans that give you best value and meet your overall needs. We restrict the use of this information by our affiliated entities, in accordance with the law, for purposes of providing services to you or offering other ACS products and services. We do not allow third parties to use or disclose CPNI for any other purposes, except as required by law, and we require the third party to implement adequate safeguards to protect the confidentiality of CPNI.

By filling out the online form on this website you provide your consent to share this information with our affiliates, agents and contractors. Your consent remains valid until we receive notice that you wish to withdraw it, which you can do at any time by changing your preference on our website form or by calling us at 1-800-808-8083. ACS will always honor your choices as to the use and disclosure of CPNI. Please note that your withdrawal of consent will not affect the status of any services you currently receive from ACS.

For certain other purposes, we may use or disclose CPNI in accordance with law without your prior consent. For example, your consent is not required for us to disclose CPNI in order to comply with any laws, court orders or subpoenas, for billing and collection purposes, or as necessary to provide you with telecommunications services you currently subscribe to. In addition, we may use or disclose CPNI to protect our rights and property, and to protect other subscribers or carriers from fraudulent, abusive or unlawful use of our services. We may use CPNI to try to win back former customers in accordance with the law. We may also use CPNI to offer new plans, terms and conditions, upgrades, and new or additional products, accessories and services related to existing services you have with ACS.

Password Protection: In compliance with federal rules protecting the confidentiality of CPNI, ACS has implemented password protection on customer accounts. We are required to obtain passwords to verify your identity before releasing any call detail CPNI over the phone in response to your request. If you do not have a password, requested records may be mailed or e mailed to your address of record for the account. You may set up a new password or change an existing password by clicking on this link: Manage Your Account Password.

Privacy of On-line Personal Information: On some ACS Web pages you can order products and make requests or register to receive information. The personal information you provide on these pages will be used to fulfill the specific request or purpose for which it was provided. No personal information obtained on-line is released outside of the family of ACS companies or its authorized agents, except with your permission, as required by law, or as necessary to fulfill the on-line order (e.g., providing the “ship to” address to our shipper).

ACS Website Security: You can visit our Web site with complete privacy and know you are secure in providing personal information for the purpose of conducting business with ACS. Any personal information provided by you at our website is held strictly confidential within the family of ACS companies and its authorized agents.

Privacy for Internet Service Subscribers: ACS’s affiliated Internet companies and services collect information from Internet subscribers or users as necessary to provide and enhance Internet access service. For example, Web servers automatically recognize an Internet user’s domain name (such as .com, .edu, etc.), the Web page from which you enter our site and how much time you spend on a Web page. From time to time, the information collected from Web users may change. This information is used - only in the aggregate - to improve our Internet services and sites.

Access by Children: ACS Web sites are not structured to attract children under the age of 13. ACS’s affiliated companies believe there is no information on its Web sites, which is inappropriate for viewing by children. ACS’ policy limits ordering of on-line products and services to adults.

Other Web Sites: The Web sites of ACS and its family of companies may contain links to other Web sites. We are not responsible for the content or privacy policies of other sites.

Data Security: To prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, appropriate physical, electronic and managerial safeguards have been established to secure the information we collect.

ACS Internet and Wireless Data Acceptable Use Policies: ACS has policies for acceptable use of your Internet and Wireless Data Services that apply to all our customers and which protect us from fraud, abuse and illegal or unacceptable use, and in emergencies. Click on the following links to view the ACS Internet Acceptable Use Policy or the ACS Wireless Data Acceptable Use Policy.

Identity Theft and Fraud: ACS is diligent in protecting your information from identity theft and fraud. If you believe your account or your personal information has been illegally accessed or used you should report to us immediately at consumercare@acsalaska.com or call 563-8000 or 1-800-808-8083.

In the unlikely event of a breach of security at ACS, you will be notified in writing if your personal information or account information has been compromised and what actions ACS is taking.

Disclosure of Customer Information: ACS does not disclose non-public customer information to third parties except as provided in this Privacy Policy or as required by law. ACS is legally required to comply with requests for disclosure of customer information made by court order or other legal process. In certain emergency situations, ACS may also be required to disclose customer information to law enforcement.

Privacy Policy Updates: This Privacy Policy is subject to change from time to time. We will revise and update this Policy if our practices change or to reflect future changes in the law.

This Policy is effective November 2009.