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ACS WIRELESS POLICIES
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Plan and Usage Policies
Nationwide Plans
Alaska Plans
Done Deal Plans
Pocket PC & Smartphone Plans
Mobile Internet Plans
Handset Insurance Policy

ACS Policies
ACS Wireless Data Appropriate Use
ACS Privacy Policy

Wireless Agreements
Consumer Wireless Agreement (434 kb PDF document)
Prepaid Consumer Wireless Agreement


NATIONWIDE PLANS

Individual Plans

  • Includes one (1) phone. Monthly pricing based on Plan and Features selected. Overages subject to additional charges as specified in Plan pricing.
  • Includes Voicemail, Caller ID, Call Waiting, Call Forwarding, and Three-Way Calling features at no additional charge.
  • Includes Mobile to Mobile (calling between ACS Wireless customers while on the ACS Network) and Evenings (9pm to 6am) & Weekends at no additional charge.
  • Unlimited Plans available. See exclusions and limitations below.

Consumer Family Plans

  • Includes the above plus one (1) additional phone (2 total) and up to three (3) Add-a-Phones per account. Subject to additional charges as specified in Plan pricing.

Nationwide Unlimited Plans

  • Excludes international calls (outside United States & Canada), multi-party conference calls, 900 number calls, directory assistance, and calling card operator services.
  • During any three (3) month period, at least 50% of all calls to or from subscriber’s number must originate within the ACS Wireless Network Footprint.

Nationwide Service

  • Nationwide Service coverage includes all of the United States and Canada.
  • Nationwide Plans do not guarantee service in all areas; enhanced features may not be available in all areas.

Nationwide Business Bucket Plans

  • Additional Business Discounts on rate plans greater than $39.99 with 5 or more plans on the account may apply.
  • Business Buckets have some restrictions on number of devices and plans.

ALASKA PLANS

Consumer Individual Plans

  • Includes one (1) phone. Monthly pricing based on Plan and Features selected. Overage, roaming, and long distance minutes are subject to additional charges as specified in Plan pricing.
  • Includes Voicemail, Caller ID, Call Waiting, Call Forwarding, and Three-Way Calling features at no additional charge.
  • Includes Mobile to Mobile (calling between ACS Wireless customers while on the ACS Network) and Evenings (9pm to 6am) & Weekends at no additional charge.
  • Unlimited Plans available. See exclusions and limitations below.

Consumer Family Plans

  • Includes the above plus one (1) additional phone (2 total) and up to three (3) Add-a-Phones per account. Subject to additional charges as specified in Plan pricing.

Unlimited Plans

  • Excludes calls outside Alaska, multi-party conference calls, 900 number calls, directory assistance, and calling card operator services.
  • An average of 90% of your in-state originating minutes must be placed within the ACS Wireless Network Footprint.
  • An average of no more than 10% of your in-state call volume may originate on an in-state roaming partner’s network (out-of-state roaming calls are excluded from this 90/10 count and additional charges may apply).
  • Alaska Service coverage includes all defined markets within Alaska (see Plan detail for market definition).
  • Alaska Plans do not guarantee service in all areas; enhanced features may not be available in all areas.
  • Roaming calls may not appear on billing statement for up to 90 days, which may result in delayed billing. Those calls will be charged on the month they appear.

DONE DEAL PLANS

  • Customer must stay on the Done Deal plans (Alaska Unlimited or Nationwide Unlimited) as well as keep subscriptions to The Works Feature pack and handset insurance for 24-months. Any changes made to rate plans will be subject to an early termination fee.

POCKET PC & SMARTPHONE PLANS

Voice & Data Service Requirements & Pricing

  • Requires Data Plan of $40 per month for the term of the contract (see Unlimited Data Plan restrictions below).

Wireless Connectivity Restrictions

  • Additional charges including but not limited to applicable taxes and/or surcharges may apply.
  • Data Roaming in the Lower 49 is available on certain ACS roaming partner networks.
  • Data roaming in the Lower 49 is restricted to 20 MB per month of roaming activity. Overages are charged at $3 per MB.
  • Certain preinstalled applications and settings may not be supported by ACS or may receive only limited support.
  • ACS reserves the right to change, modify or terminate its data service pricing or technical support.
  • If ACS determines that Wireless usage patterns on a customer’s Unlimited Data Plan are inconsistent with normal applications, such as use for streaming videos, then ACS may immediately suspend, restrict, or cancel your wireless data service without any prior notice.
  • Plan includes:
    • Lower 49 Data Roaming Services per stated plan levels
    • No roaming charges per stated plan limits

MOBILE INTERNET PLANS

Mobile Internet 20

  • 20 MB Data Usage per month
  • 5 MB Data Roaming in Lower 49 Usage Limitation (per month)

Mobile Internet 40

  • 40 MB Data Usage per month
  • 10 MB Data Roaming in Lower 49 Usage Limitation (per month)

Mobile Broadband Unlimited

  • Unlimited Data Usage
  • 40 MB Data Roaming in Lower 49 Usage Limitation (per month)

Each Plan Provides:

  • In-state Data Services per stated plan levels
  • Lower 49 Data Roaming Services per stated plan levels
  • No roaming charges per stated plan limits

Additional Terms and Conditions:

  • Data Roaming in the Lower 49 is available on certain ACS roaming partner networks.
  • Data Roaming speeds in the Lower 49 are limited to 1xRTT (peak data speed of 144 Kbps; typical data speeds 60-80 Kbps).
  • Roaming charges incurred beyond the stated plan limits will be charged at $3/MB.
  • ACS Mobile Internet provides Internet access at EVDO and 1xRTT speeds. EVDO provides users with typical speeds of 400-700 kbps, capable of bursts up to 2 Mbps, while 1xRTT provides users with speeds bursting up to 144 kbps, with speeds generally averaging 60 to 80 kbps. When EVDO is not available, access at 1xRTT speeds is provided. With both EVDO and 1xRTT, actual speed may vary.
  • Please refer to coverage map for detailed listing of EVDO and 1xRTT coverage areas within Alaska, Canada, and the United States.

ACS Mobile Internet and Unlimited Wireless Bundle

  • Includes 1xRTT/EVDO Wireless Data services (40 MB per month; Alaska, Lower 49, and Canada) plus free Mobile Internet key.
  • Requires a two-year commitment on Mobile Internet Plan and either Nationwide or Alaska Statewide Unlimited Plan (wireless voice services).
  • Mobile Internet service available throughout Alaska, Lower 49, and Canada (see current coverage map for details).
  • Customer must sign up for and maintain ACS Unlimited Wireless voice plan for the entire length of the two-year contract.
  • Early termination of the Unlimited Wireless voice service commitment will result in the following:
    • Unlimited Mobile Internet service rate will increase to $80 per month for the remainder of the original contract.

ACS Mobile Internet and High-Speed Internet Bundle

  • Customer must sign up for and maintain ACS DSL High-Speed Internet (any speed) for the entire length of the two year contract.
  • Early termination of the DSL High-Speed Internet service commitment will result in the following:
    • Unlimited Mobile Internet service rate will increase to $80 per month for the remainder of the original contract.
  • If customer cannot physically receive DSL High-Speed Internet service at the desired location, customer has ten (10) days from notification from ACS that DSL service cannot be provisioned to exercise one of these options:
    • Customer may keep the Mobile Internet key and the Unlimited Mobile Internet Service at a rate of $80 per month; or alternatively
    • Customer may return the Mobile Internet key and terminate the Mobile Internet service plan with no penalty, provided the Mobile Internet key is returned within the 10-day period.

HANDSET INSURANCE POLICY

If your phone is lost, stolen, damaged, or experiences mechanical/electrical failure outside the manufacturer's warranty, call N.E.W. at 866-360-8388 to file your insurance claim.

  1. If your equipment is lost or stolen, call ACS Customer Service immediately at 800-808-8083 to suspend service.
  2. If your phone is stolen, report the incident to the police department to obtain a police report and case number.
  3. Contact N.E.W. Wireless to file your insurance claim:

View Full Terms and Conditions (140KB pdf)
or call N.E.W. at 866-360-8388

ACS WIRELESS DATA APPROPRIATE USE POLICY

Section 1. General
Section 2. Use for Lawful Purposes
Section 3. Objectionable Conduct and Content
Section 4. Information, Files and Programs - Limitation of Liability
Section 5. Privacy; Monitoring the Services
Section 6. Personal Information - Limitation of Liability
Section 7. One Account, One Connection
Section 8. Violations of System and Network Security
Section 9. Remedies Available to ACS Internet
Section 10. Your Account, Your Responsibility
Section 11. Interruption of Service

The rules and standards set forth in this Appropriate Use Policy (the “Policy”) will apply to the use of ACS Wireless Data Services by persons subscribing to an ACS Wireless Data account (hereinafter referred to as “you” or “Customer”). Capitalized terms not otherwise defined in this Policy will have the meaning given to them in the ACS WIRELESS, INC. WIRELESS VOICE, & DATA SERVICE SUBSCRIPTION AGREEMENT Standard Terms and Conditions, to which this Policy is made part.

Section 1. General

ACS Wireless Inc. encourages its Customers to participate in the on-line world to express their views and benefit from the interactive experience. However, it is important to remember that there are rules and standards that you must abide by as an ACS Wireless Data Customer. These rules and standards are described in this Policy. As an ACS Wireless Data Customer, you agree to comply with this Policy, and you acknowledge that ACS Wireless Inc. has the right to enforce this Policy, in its sole discretion. This means that if you or anyone using your ACS Wireless Data account privileges violates the terms of this Policy, ACS Wireless Inc. may take all appropriate action. Such action may range from issuing a warning about a violation to the suspension or termination of your account privileges with ACS Wireless Inc. ACS Wireless Inc. may, but is not required to, provide notice prior to terminating your ACS Wireless Data Service for violating the rules and standards set forth in this Policy.
In general;

  1. Wireless Data sessions may be used with wireless devices for the following purposes:
    1. Internet browsing
    2. e-mail
    3. Intranet access (including access to Corporate intranets, e-mail and individual productivity applications such as customer relationship management, sales force and field service automation)
  2. Wireless Data access is for individual use only and not for resale
  3. Wireless Data access cannot be used;
    1. As a substitute or backup for private lines or dedicated data connections
    2. With server devices or with host computer applications, including, without limitation, web camera posts or broadcasts, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine application

Section 2. Use for Lawful Purposes

You are responsible for ensuring that your conduct when using ACS Wireless Data Services conforms to the requirements of all applicable federal, state and local laws and regulations (including foreign or international law where appropriate), and all rules issued by ACS Wireless Inc, or any applicable service provider or on-line service. By your use of ACS Wireless Data Services, you agree to use appropriate conduct and language when you are on-line and demonstrate respect for the rights of other users of ACS Wireless Data Services.

Posting, transmitting, promoting, distributing or storing Content in violation of any applicable law or regulation is prohibited. The prohibition against the use of an ACS Wireless Data account or ACS Wireless Data Service to engage in unlawful activity is not limited to those activities described below, but applies to any and all unlawful activity. Any ACS Wireless Data account found to be engaged in any unlawful activity will be immediately terminated. Examples of prohibited illegal conduct include:

  • Posting obscene content (including child or adult pornography).
  • Planning illegal activity, such as building a bomb or counterfeiting money.
  • Advertising a lottery, ammunition, firearms, tobacco, alcohol, illegal drugs and drug-related paraphernalia.
  • Pretending to be anyone you are not -- you may not impersonate another person (including celebrities), another ACS Customer, an ACS employee, or a civic or government leader.
  • Using false statements to get, or to attempt to get, account information or other private information from other ACS Customers or other Wireless Data users.
  • Engaging in copyright infringement or other intellectual property infringement.
  • Activity which in any way interferes with any person, entity or computer system accessible via Wireless Data access regardless of whether the interference is in violation of federal, state or local law including but not be limited to:
    • An unauthorized attempt to access or use the data or resources of another person, entity, host or network, including any attempt to probe another person, entity, host or network, or to breach the security of a system belonging to another person, entity, host or network.
    • The interference with any person, entity, host or network, including but not limited to, mail-bombing, flooding, or any other deliberate attempt to adversely impact another person, entity, host or network.

In connection with the investigation of possible misuse or unlawful use of Wireless Data Services, whether initiated by ACS Wireless Inc. or any law enforcement or governmental agency, ACS Wireless Inc. is authorized to disclose any information about you and your use of ACS Wireless Data Services to law enforcement or other government officials, as ACS Wireless Inc., in its sole discretion, believes to be necessary or appropriate. ACS Wireless Inc reserves the right to cooperate with law enforcement authorities, including complying with warrants, court orders and subpoenas, in connection with the investigation of misuse or unlawful use of the services. By your use of ACS Wireless Data Services, you authorize ACS Wireless Inc. to take any such actions as ACS Wireless Inc. deems necessary or appropriate in its sole discretion.

Section 3. Objectionable Conduct and Content

You are solely responsible for your conduct while using ACS Wireless Data Service, including the content of all email messages you generate or forward, and all content in any folders, home pages or other transmissions, information, images or other interactions you generate, transmit or maintain on or through ACS Wireless Data Services. ACS Wireless Inc takes no responsibility for any such on-line distribution or publication by you. ACS Wireless Inc. cannot and will not review every message or other Content you may generate or post, and ACS Wireless Inc. is not responsible for the content of those messages.

Examples of objectionable conduct and content that violate this Policy include:

  • Harassing, threatening, or embarrassing another ACS Customer.
  • Stalking another ACS Customer ("cyber stalking").
  • Transmitting or facilitating distribution of content that is harmful, abusive, violent, racially or ethnically offensive, lewd, vulgar or (in a reasonable person's view) objectionable.
  • If you are an adult, requesting personal or other information from a minor (any person under the age of 18) who is not personally known to you, including, but not limited to, any of the following: full name or last name, home address, zip code, telephone number, picture, or the names of the minor's school, church, athletic team or friends.
  • Posting or transmitting content that defames, abuses or threatens physical harm to others or yourself.

Please remember that these are only guidelines; there are always "gray areas". Ask yourself if your communication is something that you would say in a room full of people you never met, or in the workplace. ACS Wireless Inc. reserves the right to make the final determination about whether content is objectionable or not.

Section 4. Information, Files and Programs - Limitation of Liability

When accessing information, files and programs and other resources available on the Internet, ACS Wireless Inc. strongly recommends the use of common sense, and the use of an up-to-date, quality anti-virus program. While the risk of harm may be small, risk does exist. ACS Wireless Inc. cannot, and does not attempt to guard Customers from any risk of harm associated with the use of information, files and/or programs retrieved.

ACS Wireless Inc. explicitly disclaims any responsibility for the accuracy or quality of information retrieved from the Internet, and further disclaims liability for any and all harm that might result from the use of any information, file or program retrieved from the Internet. Retrieval and/or use of any information, file or program from the Internet through the use of an ACS Wireless Data account is at your sole risk.

Section 5. Privacy; Monitoring the Services

ACS Wireless Inc. is under no obligation to monitor the services it provides. However, in the event that ACS Wireless Inc. elects to do so from time to time, ACS Wireless Inc. may disclose information regarding Customer's use of ACS Wireless Data Services for any reason as determined in its sole discretion in order to satisfy applicable laws, regulations, governmental requests, or in order to operate and deliver services in an effective manner, or to otherwise protect ACS Wireless Inc. and its Customers.

Section 6. Personal Information - Limitation of Liability

When using any on-line resource, including email, newsgroups, web page postings, chat groups, on-line shopping, or other resources available on the Internet, Customers should use caution in divulging personal information of any kind. Such information might include credit card information, telephone and/or address information, or account names and passwords (in general, Customers should never give out account name and password information). ACS Wireless Inc. explicitly disclaims any and all liability for loss or other damage of any kind that is or might be incurred by you as a result of divulging personal information. All such information is divulged, if at all, at your sole discretion and risk.

Section 7. One Account, One Connection

You may use your ACS Wireless Data account to make only one connection at any given time, unless you have specifically purchased an account that is, in ACS Wireless Inc. sole opinion, suitable for multiple user applications. Multiple, simultaneous connections from an ACS Wireless Data account, except as noted, are prohibited. Any account found connected to two or more devices at the same time may be suspended immediately and an appropriate penalty imposed. Any data usage attributable to a party, other than the original subscriber, will be billed back to the original subscriber at $3 per MB on a retroactive basis.

Section 8. Violations of System and Network Security

Violations of system and network security are prohibited, and may result in criminal and civil liability. ACS Wireless Inc. will investigate all incidents involving such violations and will report any suspected criminal activity to, and cooperate with, all appropriate law enforcement agencies. Examples of system and network security violations include the following:

Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without the express authorization of the owner of the system or network.

Unauthorized monitoring of data or traffic on any network or system without the express authorization of the owner of the system or network.

Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.

Falsifying your user identity or providing other false information to ACS Wireless Inc. or to other users in connection with your use of your ACS Wireless Data account or any feature of that account.

Posting viruses or software designed to create a virus or to do harm to ACS Wireless Data Services, any ACS Customers or users of ACS Services, or any network components.

Taking any other action to disrupt the normal use of ACS Wireless Data Services or the Internet by other users.

Use of software that allows your account to stay logged on while you are not actively using the account.

Section 9. Remedies Available to ACS Internet

ACS Wireless Inc. reserves the right to terminate your account or suspend ACS Wireless Data Services to you at any time, with or without cause, including in the event of any breach of this Policy, your infringement of ACS Wireless Inc. or others' Content, or any other circumstances that merits termination or suspension, in ACS Wireless Inc. sole discretion.

Section 10. Your Account, Your Responsibility

You are responsible for any and all use made of your ACS Wireless Data account. Violations of this Policy by a particular account will be the responsibility of the Customer assigned to such account, regardless of whether the Customer was personally responsible for the violation.

Section 11. Interruption of Service

From time to time, the Services offered by ACS Wireless Inc. may be interrupted. Interruptions of service may occur for any number of reasons. Interruptions to service due to planned maintenance will generally be announced in advance of the interruption. Use of an ACS Wireless Data account constitutes Customer’s acknowledgment that both planned and unforeseen interruptions to service will occur from time to time. Customer acknowledges and agrees that ACS Wireless Inc. shall not be liable for any harm or loss arising from an interruption of service, regardless of the nature and extent of the harm or loss. You further acknowledge and agree that responsibility for avoiding harm or loss arising from an interruption of service, regardless of the nature and extent of the harm or loss, is your responsibility and not the responsibility of ACS Wireless Inc.