- What is ACS High-Speed Internet?
- How does ACS High-Speed Internet compare to internet from the cable company?
- How fast is ACS High-Speed Internet?
- Do I ever have to pay for downloads?
- Will I need to install an additional phone line?
- Can I use my fax machine and the Internet at the same time?
- Will my current phone features work with ACS High-Speed Internet?
- If my modem loses power, do I lose phone service?
- What equipment do I need to get ACS High-Speed Internet?
- Is High-Speed Internet from ACS available in my area?
- Does ACS High-Speed Internet support Macintosh
- Is ACS High-Speed Internet compatible with Windows XP
- How do I install my ACS High-Speed Internet?
- How will I know when my service is available?
- How many email accounts come with ACS High-Speed Internet service?
- Is there a money-back guarantee?
- What type of technical support is available?
1. What is ACS High-Speed Internet?
ACS High-Speed Internet is a DSL modem technology that turns your existing phone line into a data delivery system.
2. How does ACS High-Speed Internet compare to internet from the cable company?
See Why Switch to ACS?
3. How fast is ACS High-Speed Internet?
ACS High-Speed Internet is available in three speeds—320Kb, 1Mb and 3Mb. Our upload speeds are two times faster than cable Internet. That means you can upload your pictures, videos, business documents, presentations, or whatever else you might want to share…in half the time!
4. Do I ever have to pay for downloads?
With High-Speed Internet from ACS, there are never any overage charges. Download all the music, videos clips, or movies you want and you’ll never pay more than your monthly fee.
5. Will I need to install an additional phone line?
No. You will not need an additional phone line. One of the advantages of ACS High-Speed Internet over internet from the cable company is that your connection is available in any room you have a phone jack. No need to run cable wires.
6. Can I use my fax machine and the Internet at the same time?
Yes. You will not experience any interruption in your phone or fax service.
7. Will my current phone features work with ACS High-Speed Internet?
Yes. Adding ACS High-Speed Internet to your phone line does not affect your other telephone services and features.
8. If my modem loses power, do I lose phone service?
No. The modem is designed so that your normal telephone service will operate even if the modem is unplugged or otherwise disabled.
9. What equipment do I need to get ACS High-Speed Internet?
You will need your computer and an active phone line. In addition, you will need DSL filters and a modem, both of which are included for free in your High-Speed Internet kit from ACS.
10. Is High-Speed Internet from ACS available in my area?
See Can I get High-Speed Internet?
11. Does ACS High-Speed Internet support Macintosh?
ACS supports Macintosh and Macintosh-compatible computers. View our System Requirements.
12. Is ACS High-Speed Internet compatible with Windows XP?
Yes. View our System Requirements.
13. How do I install my ACS High-Speed Internet?
After you place your order, we will send you self-install kit. The kit will walk you through the simple installation process, including installing your DSL modem, using DSL filters, and installing your DSL software. Instructions are included in the kit, and our live technical support is always available for help.
14. How will I know when my service is available?
We will notify you of your service ready date.
15. How many email accounts come with ACS High-Speed Internet service?
ACS High-Speed Internet includes two email accounts.
16. Is there a money-back guarantee?
Try ACS High-Speed Internet for 30 days risk free. If you’re not completely satisfied, you may cancel your service within 30 days of your service ready date and receive a refund for any charges you’ve paid to ACS. We only ask that you return the modem and any other equipment we’ve given you within 30 days of cancellation to avoid an equipment charge. Learn more about our modem return policies.
17. What type of technical support is available?
ACS provides live technical support. Technical support and information on specific configurations is available at our ACS Internet Support Center.