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Thank you for choosing ACS Wireless service. This information will help you understand your new wireless bill. |
| 1. |
Account Information
Your ACS Account Number, Invoice Number, Invoice Date, and Due Date. |
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| 2. |
Account Summary
A summary of charges that equal your total amount due. |
| 3. |
News You Can Use
Highlights changes and/or important information regarding your Wireless account. |
| 4. |
ACS Information
Contact and payment options. |
| 5. |
Payment Remittance Coupon
Use this coupon to submit your payment by mail or choose from the following easy bill payment options:
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| 6. |
Change of Address Form
Use this form to update your address. You can also change your address online. |
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| 7. |
Credit Card Payment Form
Use this coupon to make a one-time credit card payment, or to sign up for ACS auto-pay™. |
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| 8. |
Summary of Charges
Detailed information about Payments, Account Adjustments, Equipment Purchases, Monthly Charge Summary (this will only be listed if there is more than one phone on the account) and a breakdown of taxes and other user fees. |
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| 9. |
ACS Messages
Important information about current promotions and/or useful tips that may benefit you. |
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| 10. |
Legend
Explanation of abbreviations that may be used to describe your detailed Wireless usage history. |
Did you know that ACS Wireless customers now have a quick, easy and free way to check Wireless minute usage?
Just dial #ACS (#227) from your Wireless phone to check your minutes! |
| 11. |
Monthly Recurring Charges and Credits
Summary of charges and credits for each Wireless number billed to your account. This may include partial monthly charges and/or any changes made to your monthly rate plan. (You may see partial monthly charges in the event that you start or make a change to your Wireless service in the middle of a billing period.) |
| 12. |
Monthly Usage and Charges
The sum of the total monthly feature usage charges. |
| 13. |
Equipment
Equipment charges including devices and accessories on the account during this billing period for each wireless phone number on the account, if applicable. |
| 14. |
Miscellaneous Adjustments
Adjustments that were applied during the billing period for each wireless phone number on the account, if applicable. |
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Taxes and Other User Fees
The sum of applicable state and federal taxes and user fees. These may vary depending on your location. |
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Call Detail
Monthly call usage for each Wireless phone number on your account. This will include each call placed during te billing period, and if applicable, associated Roaming, Toll (Long Distance), and Nights and Weekends minute charges. |
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FREQUENTLY ASKED QUESTIONS
Q: Why do I not see a payment that I made or adjustment that should be applied on my bill?
A: Payments and adjustment applied after the end of the billing period will be shown on your next bill.
Q: What should I expect on my first bill?
A: Your first bill will contain charges related to the setup of your service. This will include partial month charges (charges from the time you set up your service to the first billing period) as well as the first month charges in advance. You may also notice some one-time charges on your bill such as an activation charge if you make a phone change. Taxes and other user fees are typically a percentage of the billed amount and will fluctuate based on your bill total.
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